How to reset Ivy Home charger wifi

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October 14, 2024

5 min read

How to reset Ivy Home charger wifi

To reset the Wi-Fi on your Ivy Home charger, follow the simple steps below:

Unplug the charger.
Remove the front cover by removing the 4 screws at each corner of the charging station.
With the front cover placed to the side, locate the DIP switch on the charging station circuit board. The DIP switch is a 4-position switch on the main circuit board, located directly to the left of the LED.
Move the DIP switch #1 to the down position. This applies to all 40A, 32A, 24A amperage settings. For 16A, set DIP #2 to the up position to set the chargers to 20A before proceeding.
Plug the charger back in. Wait 2 minutes. Ensure the indicator light is Blue/Magenta alternating with 1-second frequency.
Unplug the charger again.
Set the DIP switch back to the original position.
Plug the charger in. It will display the Blue/Magenta alternating indicator light.
Connect the charger to your Wi-Fi and mobile app. You can follow the instructions here.

For additional information, we recommend reading the full manual here.

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How do I troubleshoot connection errors for the Ivy Home charger?

Support

October 15, 2024

5 min read

How do I troubleshoot connection errors for the Ivy Home charger?

If your Ivy Home charger is not connecting to the network, ensure the following:

Ensure network frequency is 2.4ghz.
Ensure that signal strength is adequate.
Ensure your Wi-Fi password is correct.
Check if Network Filters/Firewalls are blocking charger communication.

Signal strength

It is important to ensure a Wi-Fi signal strength of –67 dBm or greater where the charger is located. Check your location’s Wi-Fi signal strength to ensure a quality EV charging experience. You can use third-party mobile apps available to test the strength of your connection. For locations that don’t have sufficiently strong Wi-Fi signal, follow one of the steps below to improve signal strength:

Move the Wi-Fi router as close to your EV charger as possible for the simplest solution.
Wi-Fi repeaters or extenders can boost the signal of existing access points.
Multiple access points may be required to provide network coverage.

• Wi-Fi repeater video - 1
• W-Fi repeater video - 2
• W-Fi repeater video - 3
• Wi-Fi repeater video - 4

Wi-Fi connection indicator

If the connection is successful, the Wi-Fi network UC_Smart_[ChargerSerial#] will no longer be discoverable and the indicator light on the charger will altnerate between Blue and Cyan.

Charger Blue-Cyan alternating colors video

Password

Ensure the Wi-Fi password entered matches the Wi-Fi network settings exactly. The charger will recycle the connection if password information is incorrect.

The password limit for the charger is 38 characters. The charger will not connect to Wi-Fi networks with passwords longer than this limit.

For additional information, we recommend reading the full manual here.

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How do I add or remove a payment method on the Ivy app?

Support

October 8, 2024

5 min read

How do I add or remove a payment method on the Ivy app?

Once you download the Ivy Charging Network 2.0 app and create your profile, you can easily manage your payment methods by following these steps:

Adding a payment method.

1. Open the Ivy app and click Account on the bottom right.

2. Pick Payments from the options available.

3. Click Add payment method and input your credit card information.

Note: To remove your primary payment method, you must first add a new payment option before deleting the existing one.

Changing or deleting a payment method.

To update your primary payment method or remove an old one:

1. Select the Account tab on the bottom right.

2. Choose Payments.

3. Click Add payment method and enter your credit card details.

4. Select Make primary payment method and then Save.

5. Return to the Payments page.

6. Click on the credit card you want to delete.

7. On the top right corner, click the Trash can icon.

8. A popup will appear asking, Delete payment method? Select Delete.

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We're here to support you every step of the way. For any resources, information, or answers to your questions, start with our Support page. If you need immediate support for public charging, you can reach us 24/7 at 1.800.301.1950.

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How do I activate my RFID card?

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October 15, 2024

5 min read

How do I activate my RFID card?

Thanks for ordering an RFID card to charge with Ivy! After receiving your RFID card, you must activate it in the Ivy app before you can start using it for charging sessions. Here’s how:

Open the Ivy app and click Account on the bottom right
Select RFID cards.
Click Activate card at the bottom of the screen.
Enter the new RFID card number and click Submit.
You will see an image of your new card appear and a message that your card was added successfully.

Note: Ensure that you have a payment method added to your account. The RFID card uses that payment information to start sessions.

Your card is now ready for use!

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How do I get billed for public charging sessions?

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April 29, 2024

5 min read

How do I get billed for public charging sessions?

Effective May 1, 2024, your payment method will be billed immediately for each public charging session started by app, RFID card, or by credit card.

You will receive an email notification that summarizes your session including the energy you’ve received, your charging location, and the total cost. The credit card on your account will be charged immediately and the company name will appear as "Ivy Charging Network" on your credit card statement. You can view this under Payments on the app. Effective May 1, Ivy no longer performs monthly billing.

Authorizing a new credit card.

If you add a new credit card as your payment method, a pre-authorization fee of less than $2.00 is initiated to ensure your payment method is valid. This fee is released back to you in a few days. If the pre-authorization fails, the payment method will not be added and you will be notified so that you can check the card information you entered. The pre-authorization fee will also be returned to your card.

Pre-authorization hold for sessions.

Before initiating a charging session, we'll place a pre-authorization hold on your payment method. This hold will be set at $30. Once the charging session ends, we'll recalculate the total amount due. If the bill amount falls below $30, we'll release the hold and charge only the actual bill amount. In cases where the bill exceeds $30, we'll maintain the hold and charge solely the difference. This ensures a seamless and fair billing process, providing you with peace of mind throughout your charging experience.

Reversing payments.

Once a payment has been successfully processed on your current credit card, we are unable to issue refunds or transfer charges to a new card for those transactions.

To update your payment information for future sessions, please follow these steps:

Log into the Ivy Charging Network 2.0 app.
Navigate to Payments.
Add a new payment method.

Now all future sessions will be charged to this new payment method. Happy charging!

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How do I pair my Ivy Home charger with the mobile app?

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March 19, 2024

5 min read

How do I pair my Ivy Home charger with the mobile app?

To start charging your electric vehicle, begin by seamlessly connecting your charger to Wi-Fi and then pairing it with the account on your Ivy Charging Network 2.0 mobile app. Follow these simple steps outlined below:

Download the Ivy Charging Network 2.0 app from the Google Play Store or Apple Play Store.
Sign up for an account using your email and phone number.
In the Ivy app, select the My Charger screen.
Select Add My Charger.
Under the “Tell us about your charger” screen select Ivy Home powered by Grizzl-E as the Manufacturer and Ivy Home Smart Charger [Black or White] as the Model.
Select the Next button.
Exit the Ivy app and go to your Wi-Fi settings on your mobile phone.
Connect to the network UC_Smart_ChargerSerial###.
Go back to the Ivy app. The app will verify that you are connected to the charger’s network.
Select your Wi-Fi network from the list of available networks.
Enter the Wi-Fi password and confirm the password.
Select the Next button.
Wait for the app to connect and register the charger. Do not close the app or run in the background while the setup process is occurring.
Voila! Your charger is now connected to your mobile app so you can start a charge, monitor your sessions and more. Happy charging!

For additional information, we recommend reading the full manual here.

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What is the difference between L2 and L3 chargers?

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February 2, 2024

2 min read

What is the difference between L2 and L3 chargers?

Ivy offers Charge & Go (L3 DC fast charging) and Park & Charge (L2 AC destination) charging stations. Our Charge & Go fast charging network allows drivers to charge at convenient locations with quality amenities all across the province with charging speeds ranging from 50 - 150 kW at each location. Our Park & Charge locations offer AC charging with speeds up to 7.2 kW for drivers who have reached their destination and have time to spare. Charging speeds for each EV or PHEV will vary based on various factors including car model battery capacity, battery state, external weather conditions, and power-sharing when more than one car is charging.

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What is Ivy’s pricing structure?

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October 15, 2024

5 min read

What is Ivy’s pricing structure?

As of March 25, we introduced energy-based pricing across our fast-charging network (level 3 chargers), where EV drivers are charged based on the amount of energy they consume. Our rate is $0.62/kWh, tax-inclusive, at these chargers.

How does energy-based pricing work?

With this pricing model, the rate is based on the amount of energy, measured in kilowatt-hours, consumed during your charging session. To calculate the total cost of your charging session, Ivy multiplies the number of kilowatt-hours consumed by the energy-based rate.

Example: During your session, your vehicle consumes 20 kWh. The cost of your charging session would be: 20 kWh x $0.62/kWh = $12.40

Does Ivy have idle fees?

At present, Ivy doesn't charge idle fees at our charging stations. As a courtesy, we ask our members to watch their app notifications and clear the space for the next member once their session is complete.

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What kinds of vehicles can charge with Ivy?

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January 30, 2024

5 min read

What kinds of vehicles can charge with Ivy?

Any EV with a compatible CCS or CHAdeMO charging plug can charge with Ivy. Most Tesla vehicles can use Ivy chargers with an optional adapter sold by Tesla.

Can I charge my Tesla at all Ivy stations?

Yes! We have various options for Tesla drivers including:

Charge & Go (L3) while ONroute: Find Tesla adapted chargers at 18 locations along the 401 and 400. These are CHAdeMO Level 3 DC charging stations offering up to 50 kW. You could also attach your own Tesla CCS adapter and get up to 150 kW.

Charge & Go while in town: Attach your own Tesla CCS or CHAdeMO adapter to our compatible plugs at any of these locations.

Park & Charge (L2): Attach your own Tesla J1772 adapter to our J1772 plugs at any of these locations. These are Level 2 AC charging stations offering up to 7.2 kW.

Looking for a Tesla adapter? Find the CCS and J1772 adapters in the Tesla Canada store or consider pre-owned options.

Can I charge my hybrid vehicle with Ivy?

Yes, you can! Most Plug-in Hybrid (PHEV) cars only accept AC charging. Ivy offers Park & Charge AC destination charging (up to 7.2 kW) at locations where you have time to spare.

You can find these locations on the Ivy app or on PlugShare.

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What impacts my charging speed?

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October 15, 2024

5 min read

What impacts my charging speed?

Charging speed can differ at each interaction based on additional factors including external temperature (ideal between 10-25°C), state of charge (ideal between 10 and 80%), the EV model, and power sharing.

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How to reset Ivy Home charger wifi

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The history of EV charging connectors.

Zero-waste living: A guide to a more sustainable lifestyle.

Why switch to an electric vehicle?

Join our electric community.

How do I troubleshoot connection errors for the Ivy Home charger?

Signal strength

Wi-Fi connection indicator

Password

Related blogs.

The history of EV charging connectors.

Zero-waste living: A guide to a more sustainable lifestyle.

Why switch to an electric vehicle?

Join our electric community.

How do I add or remove a payment method on the Ivy app?

Helpful articles.