Troubleshooting at Ivy Chargers » Ivy Charging Network
Support
March 20, 2021
2 min read

Troubleshooting at Ivy Chargers

Having an issue at an Ivy charger? Here are some troubleshooting tips:

  1. Chargers can timeout if they are plugged in without an initiated charge. Try returning the connector to its holster and initiating a new charge before plugging in again.
  2. Some vehicles will not accept a charge if any power is being used by your vehicle; make sure the vehicle is turned off and anything like radio, GPS, or lights are off as well.
  3. The connector needs to be completely inserted to initiate a charge; check for any debris that may be blocking the connection and firmly push in the plug.
  4. Here are a few other steps that could help you Charge & Go:
    • Lock your vehicle’s doors and roll up the windows

    • Turn off or adjust your vehicle’s charging timer

    • Confirm you have credits in your Ivy account

    • Double check the station ID and port type

Need help?

We're here to support you every step of the way. For any resources, information, or answers to your questions, start with our Support page. If you need immediate support for public charging, you can reach us 24/7 at 1.888.301.1950.

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