I lost my RFID card. What do I do?

If you happen to misplace your RFID card, there's no need to worry. You can deactivate it through the mobile app. Simply follow these easy steps:

1. Open the Ivy Charging Charging Network 2.0 app, then navigate to the Account tab.
2. Select RFID card and choose the option to disconnect.
3. You can order a new card as well.
4. Once your new RFID card arrives, you can activate it using the app.