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Ivy Home charger settings: Resetting your WiFi

Support
October 14, 2024
5 min read

Ivy Home charger settings: Resetting your WiFi

Your Ivy Home charger is built to offer a highly personalized charging experience. It connects to Wi-Fi to provide the best charging experience, allowing you to monitor and schedulre EV charging. In the event of connectivity issues, the following steps will allow you to reset your connection.

How to reset Wi-Fi in your Ivy Home charger

  1. Unplug the charger.
  2. Remove the front cover by removing the 4 screws at each corner of the charging station.
  3. With the front cover placed to the side, locate the DIP switch on the Ivy Home charger circuit board. The DIP switch is a 4-position switch on the main circuit board, located directly to the left of the LED.
  4. Move the DIP switch #1 to the down position. This applies to all 40A, 32A, 24A amperage settings. For 16A, set DIP #2 to the up position to set the chargers to 20A before proceeding.
  5. Plug the charger back in. Wait 2 minutes. Ensure the indicator light is Blue/Magenta alternating with 1-second frequency.
  6. Unplug the charger again.
  7. Set the DIP switch back to the original position.
  8. Plug the charger in. It will display the Blue/Magenta alternating indicator light.
  9. Connect the charger to your Wi-Fi and mobile app. You can follow the instructions here.

For additional information, we recommend reading the full manual here.

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How to troubleshoot connection errors for the Ivy Home charger

Support
December 12, 2024
5 min read

How to troubleshoot connection errors for the Ivy Home charger

You can easily troubleshoot connection errors in your Ivy Home charger. Doing so will allow you to address any concerns and bring your unit to optimal performance. This article will teach you how to run tests for three key connection elements.

First, if your Ivy Home charger is not connecting to the network, ensure the following:

  • Ensure network frequency is 2.4ghz.
  • Confirm that signal strength is adequate.
  • Make sure your Wi-Fi password is correct.
  • Check if Network Filters/Firewalls are blocking charger communication.

How to troubleshoot signal strength

It is important to ensure a Wi-Fi signal strength of –67 dBm or greater where the charger is located. Next, check your location’s Wi-Fi signal strength to ensure a quality EV charging experience. In fact, you can use third-party mobile apps available to troubleshoot connection errors related to the strength of your connection. For locations that don’t have sufficiently strong Wi-Fi signal, follow one of the steps below to improve signal strength:

  1. Move the Wi-Fi router as close to your EV charger as possible for the simplest solution.
  2. Wi-Fi repeaters or extenders can boost the signal of existing access points.
  3. Multiple access points may be required to provide network coverage.

Wi-Fi repeater video - 1
W-Fi repeater video - 2
W-Fi repeater video - 3
Wi-Fi repeater video - 4

How to troubleshoot Wi-Fi connection indicator

If the connection is successful, the Wi-Fi network UC_Smart_[ChargerSerial#] will no longer be discoverable. Additionally, the indicator light on the charger will alternate between Blue and Cyan.

How to troubleshoot Password

Verify that the Wi-Fi password entered matches the Wi-Fi network settings exactly. The charger will recycle the connection if password information is incorrect.

The password limit for the charger is 38 characters. The charger will not connect to Wi-Fi networks with passwords longer than this limit.

For additional information on how to troubleshoot connection errors in your Ivy Home charger, we recommend reading the full manual here.

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