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How can we help?

Get assistance and answers to our most frequently asked questions.

Download the Ivy App before you hit the road and experience one of Ontario's best EV charging networks.

Frequently asked questions.

Find answers to some of Ivy's most frequently asked questions.

How can I find Ivy Charging Network locations?

You can find charging stations at ivycharge.com or on the Ivy mobile app for iOS and Android.

What precautions should EV drivers take to help avoid the transmission of the COVID-19 virus while charging?

Ivy recommends following Health Canada guidelines when operating public chargers. We also recommend the following:

When possible, use a disinfectant wipe on the charger handle before and after use;

If no disinfectant wipe is available, be sure not to touch your eyes, nose or mouth and sanitize or wash your hands immediately after use.

How much does it cost to charge with Ivy?

Ivy’s Charge & Go network currently offers a standard price of $0.30 per minute for 50 kW to 150 kW speeds. 

Most drivers using our Charge & Go location can get 150 km range of charge for $7 to $11 in 10-30 minutes depending on their vehicle and the selected fast-charger option.

Ivy’s Park & Charge partners can set their own price, which will also appear on our app as well as others. 

All prices are subject to change.

Idle fee: All drivers will receive a notification when their vehicle is charged, but will continue to be charged at the same price until they disconnect from the charger.

How does Ivy set its prices?

Ivy’s Charge & Go pricing is competitive compared to other fast-charger networks and is what’s needed to grow and maintain a network that makes charging on-the-go easy, reliable and seamless.

Ivy’s Park & Charge pricing is set by our partners.

How do you select locations?

Ivy’s Charge & Go locations are carefully selected to provide coverage across the province, giving EV drivers the confidence to explore all that Ontario has to offer, and with the goal of providing the best customer experience. Each of our Charge & Go locations offer convenient access around the clock and amenities, such as washrooms, refreshments and food to enhance our customers’ experience.

We have partnered with 10 communities to bring our Charge & Go network to select locations across the province. 

What kind of vehicles can charge with Ivy?

Any EV with a compatible CCS or CHAdeMO charging plug can charge with Ivy. Most Tesla vehicles can use Ivy chargers with an optional adapter sold by Tesla.

When will Ivy’s chargers come online?

Ivy anticipates it will have more than 60 Charge & Go locations open across Ontario by the end of 2022 while 10 Park & Charge locations are expected to be open by the end of 2021. 

Get information on new locations as they go live by visiting ivycharge.com or the Ivy mobile app for iOS and Android.

Due to the COVID-19 pandemic, the estimated timeframe for new Ivy locations to come online may be subject to change. 

Who owns Ivy?

Ivy Charging Network is a joint partnership between Ontario Power Generation (OPG) and Hydro One.

Hydro One and OPG have a long history of powering Ontario and recognize the vital role each company plays in helping Ontario communities grow and thrive – now and in the future. 

As Ontario’s largest transmission and distribution service providers, and its largest power generator, both Hydro One and OPG are uniquely positioned to create an effective electric vehicle (EV) charging network that meets the needs of today’s EV drivers while also facilitating increased EV adoption in Ontario.

Support line.

Are you an EV driver who needs help now?

We are available 24 hours a day, 7 days a week for charging support and to help with your account.

1-888-550-5155

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