How to troubleshoot connection errors for the Ivy Home charger

You can easily troubleshoot connection errors in your Ivy Home charger. Doing so will allow you to address any concerns and bring your unit to optimal performance. This article will teach you how to run tests for three key connection elements.

First, if your Ivy Home charger is not connecting to the network, ensure the following:

• Ensure network frequency is 2.4ghz.
• Confirm that signal strength is adequate.
• Make sure your Wi-Fi password is correct.
• Check if Network Filters/Firewalls are blocking charger communication.

How to troubleshoot signal strength

It is important to ensure a Wi-Fi signal strength of –67 dBm or greater where the charger is located. Next, check your location’s Wi-Fi signal strength to ensure a quality EV charging experience. In fact, you can use third-party mobile apps available to troubleshoot connection errors related to the strength of your connection. For locations that don’t have sufficiently strong Wi-Fi signal, follow one of the steps below to improve signal strength:

1. Move the Wi-Fi router as close to your EV charger as possible for the simplest solution.
2. Wi-Fi repeaters or extenders can boost the signal of existing access points.
3. Multiple access points may be required to provide network coverage.

• Wi-Fi repeater video - 1
• W-Fi repeater video - 2
• W-Fi repeater video - 3
• Wi-Fi repeater video - 4

How to troubleshoot Wi-Fi connection indicator

If the connection is successful, the Wi-Fi network UC_Smart_[ChargerSerial#] will no longer be discoverable. Additionally, the indicator light on the charger will alternate between Blue and Cyan.

• Charger Blue-Cyan alternating colors video

How to troubleshoot Password

Verify that the Wi-Fi password entered matches the Wi-Fi network settings exactly. The charger will recycle the connection if password information is incorrect.

The password limit for the charger is 38 characters. The charger will not connect to Wi-Fi networks with passwords longer than this limit.

For additional information on how to troubleshoot connection errors in your Ivy Home charger, we recommend reading the full manual here.