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How to charge with Ivy’s dual-charging units at select ONroutes.

Support
December 30, 2025
5 min read

How to charge with Ivy’s dual-charging units at select ONroutes.

Charge your EV easily with Ivy Charging Network's reliable and seamless chargers, especially at our new dual-charging Kempower units located at select ONroute locations. Use either this guide or our instructional video to start charging with the CCS connector on these user-friendly units.

Step 1: Activate your charging session.

Activate and pay using three flexible options.
1
Ivy RFID card.

Place your card directly on the reader and wait for authentication. Then select the connector.

Pro tip: Don't have an Ivy card? You can order a free one through the Ivy app!

2
Ivy app.

Open the app (log in), select your location and charger ID, the connector and then payment method.

3
QR code.

Scan the code to open the web app, enter your info, enter payment info and then select the connector.

Step 2: Connect the CCS plug in your vehicle.

Watch the video for how to access and plug into your connector type.

  1. Open port: Locate and open your vehicle's charging port door, removing any covers.
  2. Remove connector: Firmly pull the connector from the Kempower unit's holster.
  3. Plug in: Insert the connector firmly into your vehicle's charging port until it clicks into place. A secure connection is vital for charging to start. Wait for charging to initialize.

Step 3: Start charging and take a break.

Your vehicle is now charging! Check the dashboard for an estimated finished time. You can also check battery status, charging rate, and session details.

Pro tip: For optimal speed and consideration of other drivers waiting, we recommend charging to 80%. Remember to set a timer on your phone to remind you to return to your car!

Take advantage of your downtime and take a break at ONroute! Our stations are conveniently located to offer amenities while you wait.

Step 4: End your session and unplug.

When your vehicle has reached its desired charge level, you must formally end the session before unplugging.

  1. End session: Press the Stop button either within the app or directly on the Kempower charger screen.
  2. Unplug: The charger screen will indicate when it is safe to unplug. In some cases, you might need to unlock the port from your car’s control panel (often the door lock button or an in-car menu) before the connector can be removed.
  3. Pull the connector out: Firmly remove the connector from your vehicle's port and return it to the holster on the charger, ensuring it is securely stored.
  4. View receipt: If you used the app, you can check your receipt right on your phone.

Thank you for choosing Ivy!

Need help?

We're here to support you every step of the way. For any resources, information, or answers to your questions, start with our Support page. If you need immediate support for public charging, you can reach us 24/7 at 1.800.301.1950.

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How to set up your home charger

Charger setup.

Install your Ivy Home charger in no time.

For a seamless charger setup, review our user manual and installation guide. Simply follow the provided instructions, and you'll be charging effortlessly before you know it.

Download the User Manual below

Activate your smart features.

Once your charger is installed, you can take full control using the Ivy mobile app.
Follow the 3 simple steps below to get set up:

1
Download the app.

Download and sign up. Tap on My Charger, then follow the steps to add your charger.

2
Pair your charger.

Follow the steps in the Wi-Fi Quick Start Guide to connect the mobile app to your smart charger.

3
Plug in your EV.

Use the app to start, stop or schedule a charging session. Happy charging!

Learn more about your Ivy Home Warranty.

Register your warranty.

Ensure you're covered! Devices that are not registered may not be eligible for warranty coverage. If you purchased an Ivy Home charger with installation through Ivy, your warranty is automatically activated - no further action is required.

Warranty terms and coverage.

Ivy Home Smart Chargers come with a 3-year limited hardware warranty. Customers who purchase installation packages with us also benefit from a 3-year limited installation warranty.

Looking for assistance with your charger installation?

We've partnered with a network of Licensed Electrical Contractors to provide our valued customers with expert installation and a 3-year warranty. Our installation partners will evaluate your space and schedule an appointment to have your charger up and running at your home. Just complete our estimate form, sharing some essential home details, and we'll take it from there.

Download the Ivy app.

Take control of your EV charging, find stations effortlessly and power up wherever you are. Charge at home and on the go with our all-in-one app.

Download our EV charging app on Google Play. Download our EV charging app on the App Store.

phone

Need help?

We're here to support you every step of the way. For any resources, information, or answers to your questions, start with our Support page. If you need immediate support for public charging, you can reach us 24/7 at 1.800.301.1950.

Support-Questions-01

Join our electric community.

Be the first to hear about Ivy tips, promotions, and network updates.

Lightbox: subscribe_cta