Issues starting a charging session?
If your charging session isn't starting, here's what might help:
Check for a timeout.
Chargers will time out within 90 seconds if you plug in without initiating a charge. Return the connector to its holster, then select Start session before plugging it in again.
Turn off power drains.
Some vehicles won't charge if power is being used. Ensure your car and any extras (radio, GPS or lights) are all turned off.
Firmly plug in.
Inspect the connector and port for debris. Then firmly push in the connector to ensure it locks into your car's port (check for a click/light indicator). For Tesla connectors at ONroute, support the adapter when plugging in.
Still stuck?
- Lock up: Lock your doors and roll up the windows.
- Adjust schedule: Turn off or adjust your vehicle's charging schedule.
- Check payment method: Confirm if you have a valid payment method in the Ivy app (the Ivy RFID card requires this).
- Double-check station ID: Confirm the station ID and port type.
- Confirm charger status: Check the real-time status on the Ivy app.
Why can't I get the max charging speed?
There are a few external factors that may be impacting the charging speed your EV can receive. Learn more in the article below.
Helpful articles.
Need help?
We're here to support you every step of the way. For any resources, information, or answers to your questions, start with our Support page. If you need immediate support for public charging, you can reach us 24/7 at 1.800.301.1950.
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