How do I troubleshoot connection errors for the Ivy Home charger?

If your Ivy Home charger is not connecting to the network, ensure the following:

• Ensure network frequency is 2.4ghz.
• Ensure that signal strength is adequate.
• Ensure your Wi-Fi password is correct.
• Check if Network Filters/Firewalls are blocking charger communication.

Signal strength

It is important to ensure a Wi-Fi signal strength of –67 dBm or greater where the charger is located. Check your location’s Wi-Fi signal strength to ensure a quality EV charging experience. You can use third-party mobile apps available to test the strength of your connection. For locations that don’t have sufficiently strong Wi-Fi signal, follow one of the steps below to improve signal strength:

1. Move the Wi-Fi router as close to your EV charger as possible for the simplest solution.
2. Wi-Fi repeaters or extenders can boost the signal of existing access points.
3. Multiple access points may be required to provide network coverage.

• Wi-Fi repeater video - 1
• W-Fi repeater video - 2
• W-Fi repeater video - 3
• Wi-Fi repeater video - 4

Wi-Fi connection indicator

If the connection is successful, the Wi-Fi network UC_Smart_[ChargerSerial#] will no longer be discoverable and the indicator light on the charger will altnerate between Blue and Cyan.

• Charger Blue-Cyan alternating colors video

Password

Ensure the Wi-Fi password entered matches the Wi-Fi network settings exactly. The charger will recycle the connection if password information is incorrect.

The password limit for the charger is 38 characters. The charger will not connect to Wi-Fi networks with passwords longer than this limit.

For additional information, we recommend reading the full manual here.