How do I get support for my charger or the warranty process? » Ivy Charging Network
Support
January 30, 2024
5 min read

How do I get support for my charger or the warranty process?

If you are running into any issues our support team is here to get you back charging in no time. We would recommend making sure your charger is connected to Wi-Fi, this helps us run diagnostics and make the support process even quicker!

Helpful articles.

Is the Ivy Home Smart EV Charger compatible with Tesla vehicles?

Yes, the Ivy Home Smart EV Charger is designed to work with all types of electric vehicles. Learn more.

If I change locations, can the Ivy Home Smart EV Charger come with me?

Absolutely! After purchasing the Ivy Home package, the charger is mounted onto a wall by installers. Learn more.

How long does it take to fully charge my car with the Ivy Home charger?

The Ivy Home Smart EV Charger can provide a charging rate of around (45-48 km/hour) at 40A and charging speeds of up to 10 kW/h. Learn more.

Need help?

We're here to support you every step of the way. For any resources, information, or answers to your questions, start with our Support page. If you need immediate support for public charging, you can reach us 24/7 at 1.800.301.1950.

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