How can I report a charging station issue on the Ivy app?

Are you experiencing a charging station issue? You can report it on the app.

Ivy Charging Network stations are equipped with state-of-the-art technology, but even they may face an issue every now and then. Our commitment to a consistent charging experience means that we constantly monitor our stations. Every report helps our teams quickly locate and address the problem!

We're sorry you are experiencing a charging station issue at an Ivy location. Let us know right away so we can address it quickly to ensure future sessions are a breeze.

How to report a charging station issue

The Ivy app is designed to offer a personalized charging experience. It is also built to connect us to our users quickly, no matter where they are. You can report a charging station issue on the Ivy app with the following steps:

1. Click on the Charge tab.
2. Select Get help.
3. Complete the contact form to report your issue. Thanks for your feedback!

If you are in need of any other form of support, we encourage you to click here, where you can find more articles aimed at offering you a more consistent charging experience.