How can I report a charging station fault on the Ivy app?
Every report counts! We're sorry you are experiencing issues at an Ivy location. Let us know right away so we can address it quickly to ensure future sessions are a breeze.
You can report a charging station fault on the Ivy app with the following steps:
- Click on the Charge tab.
- Select Get help.
- Complete the contact form to report your issue. Thanks for your feedback!
We're here to support you every step of the way. For any resources, information, or answers to your questions, start with our Support page. If you need immediate support for public charging, you can reach us 24/7 at 1.888.301.1950.