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How to use an Ivy fast-charger. 

Charging with Ivy Charge & Go is as easy as 1-2-3. Follow these simple steps for the best fast-charging experience so you can charge and be on your way!

Download the Ivy App before you hit the road and experience one of Ontario's best EV charging networks.

Before charging, become a member.

There are 3 ways to join.

Download the Ivy app on your Android or Apple device.

Register in the Ivy Drivers' Portal and request your RFID card here.

Or, give us a call at
1-888-550-5155.

Then, choose a way to start a charge.

Mobile application (Android or Apple).

RFID card

By telephone (1-888-550-5155).

Note: if you're a US customer, please call us to activate your charge. 

Step 1: Tap to start.

  • Mobile app: Scan the QR code on the charger in the app and tap the start button.
  • RFID: Tap your Ivy RFID card on the RFID reader to initiate a charge
  • By phone: Ivy stations also offer the option of a one-time charging session with credit card payment through the Ivy call centre. Simply call 1.888.550.5155 and an agent will be more than happy to get you started.
Note: You'll need to set-up an account with Ivy to initiate a charging session with the app or RFID.

Step 2: Plug-in

To start a charging session, open your EV's charge port and from the Ivy charger, choose the appropriate connector (CCS, CHAdeMO, or Tesla at ONroute locations only).

Plug the selected connector into your EV's charge port until it clicks firmly into place. (*Click!*). Once the charger is activated, your screen will show that the charger is in use.

Now you're free to shop, grab a coffee or a quick bite to eat.

Step 3: Charge & Go

When you're ready to hit the road, return to the charger and stop your session on the mobile app or on the charger. 

Push the button forward on the connector to release it and replace the connector in its holster. 

 

Note: the emergency stop button should only be used in the event of an actual emergency and should not be used to end a regular charging session. 

Have questions before your journey?

Read our Frequently Asked Questions so you can travel with confidence.

HELP & FAQs

Don’t forget to download the Ivy App.

We promise you won’t regret it.