Ivy is committed to designing, developing, and operating our EV charging network in a way that is accessible and usable for all, including people with disabilities. This commitment extends to our collaboration with site hosts and manufacturers, with the goal of ensuring that the entire user journey, from learning about Ivy or locating a charger using our website or app, to physically charging an EV at home or using our public network, is seamless and accessible.
Digital accessibility.
In alignment with our commitment to inclusivity, we adhere to the Web Content Accessibility Guidelines (WCAG) 2.0 Level AA, setting the standard for our digital platforms and physical charging station interfaces.
This includes ensuring text alternatives for non-text content, making functionality available from a keyboard, providing users enough time to read and use content, and more.
Physical accessibility.
We are dedicated to working closely with site hosts and manufacturers to build a public EV charging network that considers the needs of all network users in the physical design and placement of our EV Charging Stations and charging equipment. This includes considerations for wheelchair access, clear and readable signage, and easy-to-use interfaces. We are assessing our existing charging stations to improve access, and will work with current and future site hosts and software and hardware providers to improve accessibility for all users. We strive to build an EV charging network that meets or exceeds accessibility standards and guidelines.
Feedback and continuous improvement.
We value feedback from our users and stakeholders as it plays a crucial role in our continuous improvement efforts. Users are encouraged to report any accessibility barriers they encounter via our website, mobile app, or customer service hotline. We commit to addressing and rectifying reported issues promptly.
Contact information.
For any questions, concerns, or feedback regarding our accessibility policy or practices, please contact us through the following means:
Email: accessibility@ivycharge.com
We are committed to building a charging network that is accessible to everyone, reflecting our dedication to inclusivity, sustainability, and innovation in Ontario's transportation infrastructure.
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