Having an issue at an Ivy charger? Here are some troubleshooting tips:

1. Chargers can timeout if they are plugged in without an initiated charge. Try returning the connector to its holster and initiating a new charge before plugging in again.
2. Some vehicles will not accept a charge if any power is being used by your vehicle; make sure the vehicle is turned off and anything like radio, GPS, or lights are off as well.
3. The connector needs to be completely inserted to initiate a charge; check for any debris that may be blocking the connection and firmly push in the plug.
4. Here are a few other steps that could help you Charge & Go:
   • Lock your vehicle’s doors and roll up the windows
   • Turn off or adjust your vehicle’s charging timer
   • Confirm you have credits in your Ivy account
   • Double check the station ID and port type

Please give us a call at 1-800-301-1950 if charging still won’t start!