Frequently asked questions
Find answers to some of Ivy's most frequently asked questions.
Why can't I find the Ivy app on Google Play?
We are experiencing some temporary technical difficulties with our app on the Google Play store, but will have it back up and listed soon.
In the meantime, new Android users can pay for Ivy charging by giving us a call at 1.888.550.5155.
How can I find Ivy Charging Network stations?
You can find charging stations at ivycharge.com or on the Ivy mobile app for iOS and Android.
What precautions should EV drivers take to help avoid the transmission of the COVID-19 virus while charging?
Ivy recommends following Health Canada guidelines when operating public chargers. We also recommend the following:
- When possible, use a disinfectant wipe on the charger handle before and after use;
- If no disinfectant wipe is available, be sure not to touch your eyes, nose or mouth and sanitize or wash your hands immediately after use.
How much does it cost to charge on the Ivy Network?
Ivy currently offers two-tiered standard pricing across the network.
- $0.30 per minute for 50 kW charging
- $0.75 per minute for 100 kW and 150 kW charging
Most drivers can get 150 km range of charge for $7 to $11 in 10-30 minutes depending on their vehicle and the selected fast-charging option.
Idle fee: Users will receive a notification when their vehicle is charged, but will continue to be charged at the same price until they disconnect from the charger.
All prices are subject to change.
How does Ivy set its prices?
Ivy’s pricing is competitive compared to other charging networks and is what’s needed to grow and maintain a fast-charger network that makes charging on-the-go easy, reliable and seamless.
How do you select station locations?
Ivy’s locations are carefully selected to provide coverage across the province, giving EV drivers the confidence to explore all that Ontario has to offer, and with the goal of providing the best customer experience. Each of our locations will offer convenient access around the clock and amenities, such as washrooms, refreshments and food to enhance our customers’ experience.
What kind of vehicles can charge with Ivy?
Any EV with a compatible CCS or CHAdeMO charging plug can charge with Ivy. Most Tesla vehicles can use Ivy chargers with an optional adapter sold by Tesla.
When will Ivy’s chargers come online?
Ivy anticipates it will have 73 sites across Ontario by the end of 2021.
Get information on new locations as they go live by visiting ivycharge.com or the Ivy mobile app for iOS and Android.
Due to the current situation with COVID-19, the estimated timeframe for new Ivy locations to come online may be subject to change. These timelines will be updated as more information becomes available.
Who owns Ivy?
Ivy Fast Charging Network is a limited partnership with equal ownership between Ontario Power Generation (OPG) and Hydro One.
Hydro One and OPG have a long history of powering Ontario and recognize the vital role each company plays in helping Ontario communities grow and thrive – now and in the future. As Ontario’s largest transmission and distribution service providers, and its largest power generator, both Hydro One and OPG are uniquely positioned to create an effective electric vehicle (EV) charging network that meets the needs of today’s EV drivers while also facilitating increased EV adoption in Ontario.