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Troubleshooting at Ivy Chargers

Having an issue at an Ivy charger? Here are some troubleshooting tips:

  1. Chargers can timeout if they are plugged in without an initiated charge. Try returning the connector to its holster and initiating a new charge before plugging in again.
  2. Some vehicles will not accept a charge if any power is being used by your vehicle; make sure the vehicle is turned off and anything like radio, GPS, or lights are off as well.
  3. The connector needs to be completely inserted to initiate a charge; check for any debris that may be blocking the connection and firmly push in the plug.
  4. Here are a few other steps that could help you Charge & Go:
    • Lock your vehicle’s doors and roll up the windows
    • Turn off or adjust your vehicle’s charging timer
    • Confirm you have credits in your Ivy account
    • Double check the station ID and port type

Please give us a call at 1-888-550-5155 if charging still won’t start!